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General Conditions of Sale (GTC)


Section 1 : Introduction

The present general conditions of sale apply to any order placed on the website of online sale accessible at the URL as well as in-store.

Halong Bay, registered on February 13, 1997, sarl au capital de 7622€ whose headquarter is located in Chatuzange le Goubet (26300) 1425A, route Louis Pasteur, registered with the RCS of Novels under the number 410 948 657 and its customers. The present general conditions of sale are drafted in the French language. Llc The Halong Bay reserves the right to adapt or modify at any time, but undertakes to apply those in effect at the time of conclusion of the contract. Each purchase at is governed by the terms and conditions of sale applicable at the date of the order. We consider that by validating your order, you accept, without reservations and without conditions the present general conditions of sale after having read them.


Article 2 : products

2.1 Our offers of products and prices are valid within the limits of available stocks.

2.2 The products shall remain the property of the company, The Halong Bay until full payment of the order. However, after the receipt of the order, risk in the goods delivered are transferred to you.

2.3 sarl Halong Bay takes great care to describe clearly and accurately the products sold, according to the information provided by its suppliers and manufacturers. All products offered have the benefit of visuals to illustrate the product that you see. Unless otherwise stated, the product is sold alone. Any accessories used for placing the said product is not provided. The sarl Halong Bay makes every effort to reproduce as faithfully as possible to the screen, the shades and colours of the product , within the limits of the technique, the photos are not contractual. Neither the amendment, nor the evolution of the characteristics of the products, or any errors shall not give rise to a claim for damages and interest.

2.4 non standard (custom sizes, additional colors, etc.), manufactured specifically for the customer, will be neither resumed, nor exchanged.


Article 3 : prices

3.1 The prices displayed on are in euros € and include all taxes including VAT, excluding any delivery charges.

3.2 The limited liability company The Halong Bay reserves the right to modify its prices at any time but undertakes to apply the rates current which will have been indicated at the time of your order.


Article 4 : The validation of your order and the electronic signature
(act of 13 march 2000 on electronic signature)

4.1 How to place your order
- By internet 24H/24 and 7 days on 7
- By mail accompanied by a print out of your order and your payment addressé to Halong Bay – 1425A, route Louis Pasteur – 26300 Chatuzange le Goubet
- In-store Halong Bay

4.2 The procedure of ordering on the internet.
After you have made your selection and confirmed your basket, your order will be done in 3 successive steps :
- Identification
- Choice of the method of delivery and method of payment
- Reading and approval of the terms and conditions of sale by ticking the acceptance box
- Summary of your purchase and payment validation
Once these steps are passed, you will be asked to make payment for your order that will formalize a definitive contract of sale between you and

4.3 The date of validation of your order corresponds to the order date in case of payment by bank card on line or on the date of receipt of your cheque if you have chosen this method of payment is subject to the availability of the products ordered.

4.4 The "double click" to sign your purchase order and constitutes an irrevocable acceptance which can be questioned only in the limits foreseen in the present general conditions of sale. The "double click" associated to the procedure of authentication and non-repudiation and integrity protection of messages constitutes an electronic signature which has value between the parties in the same manner as a handwritten signature.

4.5 llc The Halong Bay reserves the right to cancel an order in case of default of total or partial nonpayment of a previous order.


Article 5 : Terms of payment and security

We offer several payment methods: credit card, bank transfer, bank cheque, or by PayPal account.


5.1 Payment by credit card.

You can pay your order with Credit Card national (Blue Card), Visa, MasterCard.

Payments are made through the secure system "CM-CIC p@plus".

The data of your credit card are encrypted thanks to protocol SSL (Secure Socket Layer) encryption, which enables encryption of data to verify the integrity of messages and for authentication of servers. This is the encryption solution the most reliable and the most widespread at a global level on the internet. This service is delivered in partnership with our bank, CIC. Each payment is directly made with the bank through the system "CM-CIC p@plus". in no event shall access the contact details of your payment card and does not on its servers. This is why they are called back for each new transaction (new order) on our website.


5.1.1 credit Card - direct Payment

To pay for your purchases by Credit Card, simply select the option "Pay by credit card via CM-CIC p@plus" at the time of payment.

 You will then be redirected to the website of our partner financial (site is completely secure thanks to SSL technology) to complete your order.


5.1.2 credit Card - Payment in 4x

Halong Bay offers you to pay for your orders from € 250, 4 times by credit card. This mode of payment is valid for all your purchases.

At the end of your order, when selecting payment method, select the option "Pay by 4x by credit card via CM-CIC p@plus".

You will then be redirected to the website of our partner financial (site is completely secure thanks to SSL technology) to complete your order.

- A quarter of the order is debited only when the order.

- The 2nd quarter will be debited 30 days after the order (the anniversary date)

- The third quarter will be debited 60 days after the order (the anniversary date)

- The last quarter will be debited 90 days after the order (the anniversary date)


5.2 bank Cheque

Payment by cheque is only accepted for a cheque issued by a bank domiciled in metropolitan France.

To pay for your purchases by bank check, you just need to select the option "Pay by cheque" during checkout.

Print your order form that you attach to your settlement (if you are not able to print, specify the N° of order, on a plain paper, enclosed with the cheque).

Add a copy of your identity document (identity Card or passport).

Send your check payable to the order of The Halong Bay at the following address :

Halong Bay

1425A, route Louis Pasteur

26300 Chatuzange le Goubet

Please send your payment within a maximum period of one week after placing your order, otherwise it will be cancelled.

Your cheque will be cashed immediately after its receipt. Therefore, your order may be processed.


5.3 bank Transfer

You can pay your order by bank transfer.

You just need to select the option "Pay by bank transfer" during checkout and you will have the contact details (BIC, IBAN, bank address) from our bank account.

Indicate your order number in the subject of your transfer.

Your order will be processed upon receipt of your bank transfer.


5.4 PayPal Account

If you're a member of Paypal, you can pay your order by PayPal account.

To pay for your order by this system, you simply select the option "Pay by PayPal" during checkout.

You will return to the PayPal website, and your order total will be displayed. Then, you can log in to your account to finish the payment.

Upon receipt of confirmation of your payment your order will be processed.


Article 6 : Availability - Delivery

Each product page shows the stock available; the goods are out of stock may be available to order with a longer delivery time.

Therefore, it is possible that a product is available in 30 days or more. This means that the latter will be handed over to the transport company within the time period mentioned.
To avoid any delay in processing your order, we invite you to enter during your purchase :
- an email address
- a telephone number(preferably your home)

The products in your order are delivered to the address specified in your account customer, the products are usually shipped within 24 to 48 hours after validation of your order by our services. Some products may require a longer preparation time and are usually shipped within 5 days.


Article 7 : delivery and withdrawal of your order

7.1 The withdrawal of the order can be made directly to our depot located at the headquarters of the sarl Halong Bay – 1425A, route Louis Pasteur – 26300 Chatuzange the Goubet, from Wednesday to Saturday from 10h to 21h.
7.2 deliveries are made to the address indicated on the purchase order, which can only be in the agreed geographical area.

7.3 The packages of less than 10kg (and small furniture items) are shipped via Colissimo - La Poste. The time generally observed is 2 to 7 business days, ex-warehouse. A number of parcel is communicated to you by e-mail allowing you to follow up on the Post website.

7.4 parcels of less than 40 kg and a volume less than 0.5m3 will be shipped via an express carrier. The time generally observed is 8 business days, ex-warehouse.

7.5 You choose the delivery carrier simple, in this case the furniture are packaged on a pallet and delivered to the ground floor of your home, with your appointment. The time generally observed is 8 to 10 working days. If you miss the appointment, the second passage you will be charged.

7.6 You choose the delivery with 2 drivers, in this case your order is delivered by the transport Guisnel and your furniture assembled and installed according to your desire, the packaging and the packaging cleaned.

7.7 The products with the notation "to Order" are delivered with a delay of 2 to 3 months approximately (Order and transport by sea)

7.8 The risks are the responsibility of the purchaser from the time the goods have left the premises of The Halong Bay.
You must check in the presence of the deliveryman, the condition of the goods upon delivery and, if applicable, mentioned on the delivery order and form of handwritten reserves accompanied by your signature, any anomaly concerning them, in order to be able to ask the carrier for a refund of goods in case of damage. You must notify the llc of The Halong Bay in the 48 hours following the delivery by registered letter with acknowledgement of receipt of any damages incurred during delivery.
We inform you that in case of damage, only the particulars specified on the delivery order will be taken into account. In the absence of reservations clear and precise, the sarl Halong Bay will consider that the items have been received in good condition, without prejudice to the duty of the llc to The Halong Bay deliver goods in conformity with the purchase order.

7.9 The return of a product will only be accepted for products in their original state, in particular with their packaging, accessories and instructions for use.


Article 8 : Disputes and liability

8.1 The liability of the limited liability company Bay dHalong can not be held liable in the event of force majeure, such as fires, natural disasters or other, this list not being exhaustive.

8.2 The selection or the purchase of a product or service is placed under the sole responsibility of the customer. The total or partial impossibility to use the products, including hardware incompatibility, cannot give rise to any compensation, refund or because of the sarl Halong Bay, except in the case of a screw hidden found, non-conformity, defect or exercise the right of withdrawal envisaged under article 9.

8.3 In the event of a dispute between the client and, an amicable solution will be preferred and sought prior to any legal action.

8.4 this contract is subject to French law.


Article 9 : Right Of Withdrawal - Returns - Refunds

9.1 in Accordance with article L. 121-20 and following of the consumer code, you have a period of 14 days from the date of delivery of your order to return any item and request a refund without penalty. Any claim to spend this time will be taken into account by our services.

To exercise the right of withdrawal, the customer must make contact by e-mail ( .

The refund of the order will be made by bank transfer in case of payment by credit card or by check within a maximum of 14 days provided that the product is returned in its original packaging, without traces of use or damage, accompanied by the original invoice. The return of the product is the responsibility of the customer.

9.2 are not affected by the rights of withdrawal
-Orders made at the store-Halong Bay
-Orders for products for which the customer has requested a customization
-Orders made within the framework of a professional use

In case of error on the part of in the content of an order, the cost of returning products will be refunded to the customer and the products corresponding to the initial order, shipped free of charge.

If you wish to withdraw, please complete the Form of Withdrawal (by clicking on this link) and send it to us signed and dated.

Article 10 : Protection of personal data

In the framework of the law " Informatique et Libertés ", the processing of information relating to the customers was the declaration object with the CNIL by

Declaration n° 1610185

In accordance with article 34 of the law informatique et libertés of 6 January 1978, customers have a right of access, modification, rectification and deletion of data on request by contacting by e-mail (